Cleaner Queen's Park Privacy Policy

This Privacy Policy explains how Cleaner Queen's Park collects, uses, stores and protects personal information about customers in the Cleaner Queen's Park service area. It also explains the lawful bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, and describes the rights you have in relation to your personal data.

This Privacy Policy applies to all Cleaner Queen's Park customers in our service area, including prospective customers who make enquiries and former customers whose data we still hold in accordance with our retention periods.

Data Controller

Cleaner Queen's Park is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our cleaning services or contact us about our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details, such as your name, residential address, billing address, contact address, and your preferred method of communication.

Communication details, such as information you provide when you contact Cleaner Queen's Park by messaging services, contact forms, or other written or verbal methods, including queries, feedback and any complaints.

Service information, such as the type of cleaning service requested, property details relevant to the service, frequency of cleaning, access instructions that you voluntarily provide, and any special requirements or notes about the service.

Booking and transaction information, such as booking dates and times, service history, invoices, payments received, amounts due, and basic payment status information. Detailed payment card information is not stored by Cleaner Queen's Park when processed through third party payment processors.

Technical data, such as basic information about how you interact with any online forms or digital booking tools we may use over time, for example date and time of enquiry or booking, and the communication channel used.

Preference data, such as your communication preferences and your preferred days and times for services where you have provided this information.

How We Collect Personal Data

We collect personal data directly from you when you contact Cleaner Queen's Park, request a quote, make a booking, receive services, or communicate with us about our services. This may be through in-person conversations, phone calls, messages, online forms, or other direct communications.

We may also receive personal data about you from third party platforms or referral sources where you have submitted your details for cleaning services and asked to be contacted by a cleaning provider in the Cleaner Queen's Park area.

Lawful Bases for Processing

Cleaner Queen's Park processes your personal data only where we have a lawful basis under GDPR. The main lawful bases we rely on are:

Performance of a contract: We process your personal data where it is necessary to enter into a service agreement with you or to provide and manage the cleaning services you have requested. This includes handling enquiries, providing quotes, making bookings, delivering services, and managing billing and payments.

Legitimate interests: We may process your personal data where it is necessary for the legitimate interests of Cleaner Queen's Park or a third party, and where your interests and fundamental rights do not override those interests. Our legitimate interests include managing our business operations, responding to enquiries, improving our services, handling issues or complaints, and keeping appropriate records for business administration.

Legal obligations: We may process your personal data where it is necessary to comply with legal and regulatory obligations, such as accounting and tax requirements, and to respond to lawful requests from regulatory or law enforcement bodies.

Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Personal Data

Cleaner Queen's Park uses your personal data for the following purposes:

To respond to enquiries, provide quotes, and discuss your cleaning needs.

To create and manage your customer account or booking record.

To schedule, deliver and manage cleaning services at your property.

To communicate with you about upcoming appointments, changes to services, and important information relating to your bookings.

To issue invoices, process payments through our chosen payment partners, manage refunds, and maintain financial records.

To handle questions, feedback, or complaints and to resolve any service issues.

To maintain internal records, manage our workforce, and plan business operations.

To comply with our legal, regulatory and tax obligations.

Where permitted, to inform you of relevant services, offers or updates relating to Cleaner Queen's Park that may be of interest to you. You can opt out of marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy and in line with GDPR requirements.

Service providers and data processors: We may share your personal data with third party companies that provide services to Cleaner Queen's Park, such as booking and scheduling tools, messaging or communication platforms, accounting or invoicing services, secure cloud storage providers, and payment processors. These organisations act as data processors and may only process your personal data in accordance with our instructions and for the specified purposes.

Cleaning personnel: Limited information that is necessary to perform the cleaning services, such as your name, address, and relevant service notes, may be shared with cleaners engaged by Cleaner Queen's Park so that they can attend and complete the agreed services.

Professional advisers: We may share personal data with accountants, legal advisers, or similar professionals where necessary to obtain advice or comply with our obligations.

Authorities and legal obligations: We may disclose personal data where required to do so by law, regulation, or court order, or where necessary to establish, exercise, or defend legal claims.

International Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we will take appropriate steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses or relying on adequacy decisions where available.

Data Retention

Cleaner Queen's Park keeps personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law.

Contact and service data is usually retained for as long as you remain a customer and for a reasonable period afterwards, so that we can respond to queries, maintain accurate records, and meet legal and tax obligations.

Financial and invoicing records are typically retained for the period required by tax and accounting regulations, which may be several years after the end of the relevant financial year.

Where we no longer need to process your personal data, we will securely delete it or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

Under GDPR, you have a number of rights in relation to your personal data processed by Cleaner Queen's Park. These rights apply subject to certain conditions and legal exceptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected and we have no other legal basis to continue processing it.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or where you have objected to our processing.

Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the lawful basis, including profiling based on those interests. You also have the right to object to direct marketing at any time.

Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

Rights in relation to automated decision making: Cleaner Queen's Park does not use automated decision making or profiling that produces legal or similarly significant effects for customers.

Security of Your Personal Data

Cleaner Queen's Park takes appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include restricting access to personal data to those who need it for legitimate business purposes, using secure systems for data storage, and working only with service providers that commit to maintaining adequate security measures.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updates will apply to all Cleaner Queen's Park customers in our service area from the date the revised policy is made available.

Contact and Complaints

If you have questions about this Privacy Policy or about how Cleaner Queen's Park processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual communication channels you use to arrange or discuss services.

You also have the right to lodge a complaint with your data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact Cleaner Queen's Park first so that we can seek to resolve any concerns directly.