Cleaner Queen's Park Health And Safety Policy

Cleaner Queen's Park is committed to providing professional cleaning services that are carried out safely, responsibly, and in full consideration of the wellbeing of our clients, employees, contractors, visitors, and the wider community. This Health and Safety Policy sets out our approach to managing risk, promoting safe working practices, and complying with relevant health and safety legislation and industry standards.

Our Health And Safety Commitments

We recognise that effective health and safety management is essential to the quality and reliability of our cleaning services. Cleaner Queen's Park therefore commits to:

Identifying, assessing, and managing risks associated with cleaning tasks, equipment, and substances used in our operations.

Providing and maintaining safe systems of work, safe equipment, and a safe working environment for all staff and contractors.

Ensuring that all employees receive appropriate instruction, training, and supervision to carry out their duties safely and competently.

Consulting with staff on health and safety matters and encouraging a positive safety culture throughout the business.

Preventing accidents, injuries, and work-related ill health as far as reasonably practicable.

Reviewing and continuously improving our health and safety procedures in line with best practice and changes to legislation.

Roles And Responsibilities

Health and safety is a shared responsibility across Cleaner Queen's Park.

Management is responsible for implementing this policy, ensuring that risk assessments are carried out and acted upon, providing suitable resources, training, and supervision, and monitoring the effectiveness of our safety arrangements.

Supervisors and team leaders are responsible for day-to-day oversight of cleaning activities, ensuring that staff follow safe working procedures, use equipment correctly, and report any hazards or incidents promptly.

Employees and contractors are responsible for taking reasonable care of their own health and safety and that of others who may be affected by their work, following instructions and training, using protective equipment provided, and reporting hazards, near misses, or unsafe conditions without delay.

Risk Assessment And Safe Working Practices

Cleaner Queen's Park undertakes site-specific risk assessments for cleaning activities to identify potential hazards and to put in place appropriate control measures. These may include, but are not limited to, the assessment of slip and trip risks, manual handling hazards, work at height, electrical equipment, and the use and storage of cleaning chemicals.

Safe working procedures are developed based on these risk assessments and are communicated to all relevant staff. Employees are instructed to:

Follow approved cleaning methods and schedules.

Use warning signs and barriers when cleaning floors or working in areas accessible to the public.

Avoid blocking fire exits, escape routes, or access to emergency equipment.

Report damage, defects, or hazards immediately so that appropriate action can be taken.

Chemical Safety And Control Of Substances

Cleaning products and other substances used by Cleaner Queen's Park are selected and managed with safety in mind. We follow manufacturer instructions and safety data information for all chemicals used. Where required, substances are assessed and controlled to minimise exposure and prevent harm.

We ensure that:

Chemicals are clearly labelled and stored securely in designated areas.

Only trained staff handle and dilute concentrated products.

Protective equipment such as gloves, masks, or eye protection is provided and worn when necessary.

Spillages are cleaned promptly and safely using appropriate materials and methods.

Equipment, Maintenance, And Electrical Safety

All cleaning equipment used by Cleaner Queen's Park is selected for suitability, safety, and reliability. Equipment is maintained according to manufacturer guidance and internal schedules to ensure it remains safe to use.

Employees are trained in the correct use of vacuums, floor machines, and other tools, and are instructed to:

Inspect equipment visually before use and report any defect or concern.

Use electrical equipment only with suitable power outlets and avoid trailing leads across walkways where possible.

Never attempt to repair electrical faults themselves and instead withdraw faulty equipment from use and report it.

Manual Handling And Physical Wellbeing

Cleaning work can involve lifting, carrying, and moving equipment or materials. To reduce the risk of strains, sprains, and other injuries, Cleaner Queen's Park provides manual handling guidance and training appropriate to the tasks carried out.

Staff are instructed to use safe lifting techniques, request assistance with heavy or awkward loads, make use of trolleys or other aids where available, and take reasonable breaks to avoid fatigue.

Personal Protective Equipment

Where risks cannot be fully eliminated by other means, Cleaner Queen's Park provides suitable personal protective equipment such as gloves, masks, non-slip footwear, or eye protection. Employees must use this equipment as instructed, take reasonable care of it, and report any damage or loss so that it can be replaced.

Incident Reporting And Emergency Procedures

All accidents, injuries, near misses, or dangerous occurrences involving Cleaner Queen's Park staff or activities must be reported promptly to a supervisor or manager. We investigate incidents to identify causes, implement corrective actions, and reduce the likelihood of recurrence.

Employees are briefed on relevant emergency procedures at client premises, including evacuation routes, fire safety arrangements, and the location of first aid provisions where this information is made available to us. Staff must comply with all site-specific safety rules and cooperate with client representatives in emergency situations.

Training, Supervision, And Communication

Cleaner Queen's Park provides initial and ongoing training to ensure that employees are competent to perform their duties safely. This includes induction training on company safety procedures, task-specific instruction, refreshers when processes or products change, and additional support where required.

Supervision is provided in proportion to the level of risk and the experience of staff. We encourage open communication so that employees feel able to raise health and safety concerns, suggest improvements, and participate actively in maintaining safe working conditions.

Monitoring And Policy Review

We monitor our health and safety performance through incident data, feedback from staff and clients, and periodic inspections of working practices. This Health and Safety Policy is reviewed regularly and updated as necessary to reflect changes in legislation, industry guidance, or the nature of our cleaning services.

By working together to apply this policy in everyday activities, Cleaner Queen's Park aims to deliver high-quality cleaning services while protecting the health, safety, and welfare of everyone affected by our operations.