Accessibility Statement for Cleaner Queen's Park Services

Cleaner Queen's Park is committed to making our digital information and services accessible to the widest possible audience, including people with disabilities and people using assistive technologies. We want everyone to be able to access information about our cleaning services in the Cleaner Queen's Park area in a way that meets their needs and supports independent use.

Our Accessibility Commitment

We aim to follow the Web Content Accessibility Guidelines version 2.1 at level AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

By working towards WCAG 2.1 AA, we intend to provide a consistent and predictable experience across pages, clear and readable content about our cleaning services, and easy access to key information for residents, businesses, and visitors in the Cleaner Queen's Park area.

Screen Reader Support

The site is designed to be usable with common screen readers and other assistive technologies. We aim to use clear heading structures so that users can quickly navigate between sections such as our services, booking information, and service coverage in the Cleaner Queen's Park area.

Images that provide important information are given descriptive text alternatives. Where decorative images are used, we aim to ensure they do not create unnecessary noise for screen reader users. Form fields and buttons are labelled to describe their purpose so that screen reader users can complete tasks such as sending a service enquiry or requesting information about accessible Cleaner Queen's Park cleaning services.

Keyboard Navigation

The site is intended to be fully usable using only a keyboard, without the need for a mouse or touch input. Users should be able to move through page elements using standard keyboard commands, reach all interactive components, and activate buttons and forms in a logical order.

We aim to provide visible focus indicators so users can see which element is currently selected. Menus, forms, and other interactive features are designed to be accessible through keyboard navigation, helping people who use alternative input devices or who prefer not to use a mouse.

Readable and Understandable Content

We aim to present information in clear language, with short paragraphs and descriptive headings. Where possible, we avoid unnecessary jargon and explain any essential terms related to our cleaning services in the Cleaner Queen's Park area.

Colours are chosen to provide sufficient contrast between text and background, helping users with low vision or colour vision deficiencies. We aim to ensure that content remains readable when users adjust text size or use their own colour and font settings.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our digital content and features to identify areas that may be improved for users with disabilities. When new services or pages are added, we consider accessibility at the design and development stage and review them against WCAG 2.1 AA guidelines.

We understand that technology, standards, and user needs change over time. We will continue to work towards improving the experience for everyone, including people seeking accessible Cleaner Queen's Park services.

Request Support or Report an Accessibility Issue

If you have difficulty using any part of our site, or if you require information about Cleaner Queen's Park services in an alternative format, you can contact us to request support. Examples of alternative formats include large print, easy read, audio description, or accessible digital documents.

Please provide as much detail as you can about the issue you encountered, such as the page you were using, what you were trying to do, and the type of device or assistive technology you were using. This helps us investigate the problem and work on a solution. We will review your request and aim to respond in a reasonable timeframe.

Feedback on Accessibility

We welcome feedback about the accessibility of our website and digital services. Your comments help us understand how well we are meeting different needs in the Cleaner Queen's Park community and where we should focus improvements.

If you have suggestions, need adjustments to access information, or want to share your experience using our site with assistive technology, please contact us. We will carefully consider all feedback as part of our ongoing efforts to improve accessibility for everyone.