Privacy Policy - Cleaner Queenspark

This Privacy Policy explains how Cleaner Queenspark collects, uses, stores, shares, and protects personal data in connection with the services we provide. It applies to all Cleaner Queenspark customers in the area, including prospective customers, current customers, former customers, and any person who interacts with us about our cleaning services. We are committed to handling personal information in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Cleaner Queenspark provides domestic and related cleaning services to customers in the local area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and use for our business operations. This means we decide why and how your personal information is processed.

2. Personal data we collect

We collect only the data that is necessary for providing our services, managing our business, and meeting our legal obligations. The categories of personal data we may collect include:

Identity data, such as your name and title.
Contact data, such as your address, email address, and telephone number.
Service information, such as booking details, service preferences, property access instructions, and cleaning requirements.
Payment and transaction data, such as payment status, invoices, and billing records.
Communications data, including messages, feedback, complaints, and other correspondence.
Technical data, if you interact with us through digital systems, such as device information, IP address, and usage logs.
Special category data, only where it is necessary and you have provided it voluntarily, for example health-related access notes or safeguarding information needed to provide a service safely. We apply additional protections where such data is processed.

We do not intentionally collect more information than is required. Where possible, we encourage you to avoid sharing sensitive details unless they are relevant to the service.

3. How we collect your data

We may collect personal data directly from you when you:

request a quote or make a booking;
enter into a service arrangement with us;
communicate by phone, email, message, or in person;
provide instructions, preferences, or feedback;
make a payment or receive an invoice; or
report a concern, issue, or complaint.

We may also receive data indirectly from:

payment providers;
booking or administration systems;
service partners and processors;
publicly available sources, where relevant and lawful.

4. Lawful basis for processing

We only process personal data when we have a lawful basis under data protection law. Depending on the situation, our lawful bases may include:

Contract – processing is necessary to provide cleaning services, manage bookings, deliver customer support, and fulfil our agreement with you.
Legal obligation – processing is necessary to comply with accounting, tax, record-keeping, or regulatory requirements.
Legitimate interests – processing is necessary for our legitimate business interests, such as improving services, preventing fraud, responding to complaints, and maintaining business records, provided these interests do not override your rights and freedoms.
Consent – in limited cases, we may rely on your consent, particularly for optional communications or any processing of special category data where consent is the most appropriate basis.

Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

5. How we use personal data

We use personal data for the following purposes:

to provide, schedule, and manage cleaning services;
to communicate with you about bookings, changes, and service delivery;
to issue invoices, process payments, and maintain financial records;
to manage customer support, queries, and complaints;
to improve our services and internal operations;
to meet legal, tax, and accounting obligations;
to protect our business, staff, customers, and property; and
to maintain accurate records and evidence of transactions.

We process data in a manner that is adequate, relevant, and limited to what is necessary for these purposes.

6. Sharing your data and processors

We do not sell personal data. We may share personal data only where necessary and lawful. In some cases, we use third-party service providers who act as processors on our behalf. These processors may include:

booking and scheduling software providers;
payment processing services;
accounting and invoicing tools;
secure cloud storage and IT support services;
communication platforms used to send service-related messages;
professional advisers such as accountants or legal advisers, where required.

Where we use processors, we ensure they are bound by written contracts requiring them to process data only on our instructions, keep it secure, and comply with applicable data protection law. We may also disclose data to law enforcement, regulators, or public authorities where legally required.

7. International transfers

If any service provider stores or processes personal data outside the UK, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms. We take steps to ensure that your information remains protected to a standard that is substantially equivalent to UK requirements.

8. Data retention

We keep personal data only for as long as necessary for the purpose for which it was collected, including to satisfy legal, accounting, reporting, and administrative requirements. Retention periods may vary depending on the type of data and the reason it is held. In general:

Customer service records are kept for the duration of the service relationship and a reasonable period afterwards.
Financial and tax records are kept for the period required by law.
Communication records may be retained to manage disputes, support service quality, or demonstrate compliance.
Special category or sensitive information is retained only for as long as strictly necessary.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

9. Data security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, data minimisation, staff awareness, and restricted sharing of information. While no system can be guaranteed to be completely secure, we work to ensure that your data is handled carefully and responsibly.

10. Your rights

Under data protection law, you may have the following rights in relation to your personal data:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restrict processing – to ask us to limit how we use your data in certain cases.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to data portability – to receive certain data in a structured, commonly used, machine-readable format.
Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

You also have the right to raise concerns with the relevant data protection authority if you believe your data has been mishandled. We encourage you to contact us first so we can try to resolve any issue promptly and fairly.

11. Automated decision-making

Cleaner Queenspark does not use personal data to make solely automated decisions that produce legal or similarly significant effects on individuals. If this changes, we will update this policy and ensure appropriate safeguards are in place.

12. Children’s data

Our services are intended for adult customers and households. We do not knowingly collect children’s personal data unless it is necessary for the safe delivery of a service and provided by an adult customer. Where such data is processed, we do so with care and only where lawful.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service arrangements. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

Summary of our approach

Cleaner Queenspark processes customer data lawfully, fairly, and securely. We collect only necessary information, use it for service delivery and business administration, share it only with trusted processors, retain it for appropriate periods, and respect your data protection rights.